Techniverse Planet

We’re installing a few upgrades and restarting PJIRA beginning at 1:00 a.m. Pacific tomorrow morning.

Even if PJIRA seems accessible during this time, you may lose edits. Please refrain from updating any PJIRA pages during the maintenance window.

If the scope or scheduling of this work changes, we’ll update you here.

Monday, February 8 2010 at 5:00 a.m. Pacific, we’ll be closing logins and disabling major inworld services for ninety minutes of upgrade work on our databases.

During the maintenance, logins, account registrations, XStreetSL, and the land store will be unavailable, along with Support Ticketing, Live Chat and telephone support.

The Knowledge Base will remain available.

Residents who are in world will not be disconnected when maintenance begins, but will lose access to services such as

mapping,
teleport,
inventory,
object and L$ transfers, and
LindeX.

We’ll warn in world several minutes before the outage begins, and we’ll post any changes to the scope and schedule of the work here as they develop.

We appreciate that this will inconvenience a number of our Residents. The maintenance work is to enhance the stability and performance of our database-backed services.

[6 February 2010 - 12:05am PST] The issues have been resolved and are working. Thank you for your patience.

[5 February 2010 - 11:25pm PST] Forums.secondlife.com is having intermittent issues. We are working to resolve the problem. Please watch this blog for further updates.

JIRA and Wiki are both back to normal. Thank you for your patience.

[5 February 2010 - 2am PST] [UPDATE] Wiki is currently unavailable for maintenance also.

[4 February 2010 - 11:50pm] JIRA are currently unavailable. We are working on the issue now. Please watch this blog for further details.

[Resolved 5:15pm PST] We have restored normal working order to all in-world services. Thank you for you patience and understanding.

[Posted 4:37pm PST] We are currently experiencing some issues related to in-world services. We’re tracking down the source as rapidly as possible. Please do not attempt L$ operations or manipulate no-copy items until we issue an all-clear. We will update this post as we know more.

[Resolved @ 8:09 am] This issue has been resolved and logins have been restored. Once again, thank you for your understanding.

There have been a few reports of Xstreet experiencing some difficulties in regards to logins. We are currently investigating the situation. Thank you for your patience while we work towards a resolution.

[Resolved Feb. 3 @ 5:17 am] All stipends should have now paid out. Thank you for your patience while we finished this process.

[Updated 7:38pm PST] Stipends are still in the process of paying out. If all goes accordingly, the next update will be when the stipends have successfully finished being paid. Please watch this post for updates.

[Posted 1:30pm PST] Due to the Inworld service disruption this morning, stipend payments have been delayed. We are currently in the process of paying out all due stipends and the process should finish over the next few hours. We will update this post if anything changes and when the stipends have finished paying out.

[Resolved 7:33pm PST] We have resolved the issue with this small subset of regions. If you are aware of a region that is still not back online, please contact support.

[Feb 2 6:20pm PST] An extremely small set of regions are having issues coming back online when being restarted. We are working on resolving the issue. If you are aware of a region that has gone offline and has not come back online within 30 minutes, please contact support.

As we did last week, we’ll be performing up to three hours of network maintenance tomorrow, 2 Feb, beginning at 6 a.m. Pacific. Residents may experience isolated cases of TP and transaction failure.

We appreciate your patience during this necessary work.

[6:15 a.m. Pacific] Services have been restored inworld and transactions with L$ and no-copy objects are safe.

[5:36 a.m. Pacific] We’ve cleared a cluster of issues, but there’s one slowdown left in our database. We hope to issue an all-clear very shortly.

[4:50 a.m. Pacific] Inworld services have been disrupted for a number of Residents. We’re assessing as rapidly as possible. Please do not attempt L$ operations or manipulate no-copy items until we issue an all-clear.

We’ll keep you posted.