Techniverse Planet

[RESOLVED] Logins currently unavailable

Status Desk — Fri, 19 Mar 2010 00:10:20 +0000

[RESOLVED March 18th 5:50pm] Login problems have now returned to normal.

[UPDATE March 18th 5:10pm] There are still some residual problems with logins, we are investigating the issue and are working to resolve it. Please watch here for any new updates.

[POSTED March 18th 3:45pm] Some residents may be experiencing issues attempting to login. We are aware of the issue and are working to resolve it. Please watch here for any new updates.

Support Portal Down Saturday, March 20, 2010 from 10:00pm to 10:30pm PDT

Status Desk — Thu, 18 Mar 2010 21:32:55 +0000

[POSTED 2:30pm PDT] Our Support Portal will be down for scheduled maintenance on Saturday, March 20, 2010 from 10:00pm to 10:30pm PDT. Support tickets and Live Chat will be unavailable during this time. Telephone support will not be affected.

[Resolved] Asset Server Error Messages

Status Desk — Thu, 18 Mar 2010 21:20:26 +0000

[Resolved 2:20pm PDT] We have resolved the issues with the asset server. Residents should feel free to resume in-world purchases.

[UPDATE 1:30pm PDT] We continue to work on the asset server issues.

[UPDATE 11:43am PDT] We continue to work on the asset server issues.

[UPDATE 9:42am PDT] Work on the asset server issue is still in progress.

[8:42am PDT] We are aware of a problem affecting some residents when rezzing or deleting items and getting asset server error messages. We also suggest temporarily refraining from inworld purchases until we give the all-clear. We are currently investigating the problem and will post updates here.

[RESOLVED] Inworld Logins Slow

Status Desk — Wed, 17 Mar 2010 22:31:26 +0000

[RESOLVED 3:31pm PDT] Log ins have returned to normal.

[3:02pm PDT] We are aware that some residents may be experiencing log in issues. We currently are looking into the problem and Log ins may continue to be slow as we work toward a solution. We will post further updates as we have them.

[RESOLVED] Land Store Maintenance

Status Desk — Wed, 17 Mar 2010 17:08:32 +0000

[RESOLVED 10:08 a.m. Pacific] The Land Store is back in service.

*****

The Land Store will be undergoing maintenance today, Wednesday 17th March 2010, from 9.30am until 10.30am Pacific. No land purchases will be possible during this time.

Should the timing or duration of the maintenance change we will update you here.

[RESOLVED Mar. 16 2010] In-World Voice Chat

Status Desk — Tue, 16 Mar 2010 16:51:17 +0000

[RESOLVED March 16th 2010 10:56am] All residents should now be able to use voice chat as normal.

[POSTED March 16th 2010 9:51am] Some residents in-world may be experiencing issues that are not allowing them to voice chat with other residents. We are aware of the issue and are working to get it resolved. Please watch here for further updates.

[Resolved] Ticket/Live Chat Issues

Status Desk — Tue, 16 Mar 2010 06:40:21 +0000

[Resolved 11:40pm PDT, 15 Mar 2010] Tickets and Live Chats are back online.

[Posted 11:20pm PDT, 15 Mar 2010] We are currently experiencing issues with the Live Chat and tickets. Until we resolve this issue, residents will not be able to create tickets or speak to a live chat agent. For abuse issues, please continue to use our abuse report system. Telephone support is still available. We are working to resolve this issue and will update you here with further information.

[RESOLVED] Xstreet temporarily unavailable

Status Desk — Mon, 15 Mar 2010 09:41:56 +0000

[3:00 AM] Service to XStreet has been restored!

[March 15, 2010 2:30 AM] We are aware that xstreetsl.com is currently unavailable. This is being looked into. Status updates will be posted here as they become available.

[RESOLVED] Jira and Wiki Are Down

Status Desk — Fri, 12 Mar 2010 15:50:34 +0000

[RESOLVED 8:16AM PST] Both jira.secondlife.com and the wiki are back online and running as normal.

[UPDATED 8:03AM PST] jira.secondlife.com is now back up and running as normal. We are still working on the wiki at this time. Please check back here for new updates.

[07:49AM PST] We are currently experiencing some issues with jira.secondlife.com and the wiki. We are looking into the problem.

Please check here for more updates.

[RESOLVED] Server Maintenance March 9th & 11th

Status Desk — Thu, 11 Mar 2010 16:30:26 +0000

[RESOLVED 9:30am PST March 11, 2010] The remaining maintenance has been concluded this morning.

[UPDATE 9:30am PST March 9, 2010] - Todays maintenance work has concluded. The balance of the work will be completed on Thursday March 11, 2010 beginning at 8:00am PST.

[POSTED 5 March 2010] We will be performing some required maintenance on March 9th & 11th at 8 a.m. PST on both days. This work should only last an hour each day. This maintenance may disrupt teleporting, transactions, and logins and new registrations. We ask that you please refrain from making any purchases in-world during this time.

We will update this posting if anything changes.