Techniverse Planet

[Closed] Support Case Submission and Live Chat Unscheduled Maintenance

Status Desk — Thu, 17 May 2012 03:54:24 +0000

[Closed 10:42PM PDT, 16 May 2012] Maintenance has concluded. Our support case and live chat system is available again. Thank you for your patience!

[Posted 9:55pm PDT, 16 May 2012] We are currently undergoing maintenance on our support case and live chat system. During this time, support case submissions or live chat may become unavailable. Phone support will remain available throughout. We appreciate your patience during this maintenance.

Scheduled Inventory Maintenance

Status Desk — Wed, 16 May 2012 21:56:39 +0000

[Posted 2:55 PM PDT, 16 May 2012] On Thursday, May 17 6:00AM - 7:00AM PDT we will be conducting inventory database maintenance that may cause some residents to be unable to login and some residents already inworld may be logged out. It may also prevent inventory from loading. Please keep an eye on this blog post for updates.

RC Server Channel Rolling Restarts

Status Desk — Wed, 16 May 2012 13:57:15 +0000

[POSTED 6:56am PDT, 16 May 2012] We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels shortly. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions.

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[Completed] Live Phone Support Maintenance

Status Desk — Mon, 14 May 2012 23:55:38 +0000

[CLOSED 10:10 PM PDT, 14 MAY 2012] Maintenance has concluded, and Live Phone Support is available again.

[POSTED 4:54 PDT, 14 MAY 2012] We will be performing maintenance on the Live Phone support system on Monday, 14 May 2012 from 8:00PM PST. During this time, Live Phone service may become unavailable for 30-60 minutes. Live Chat support and case submission will remain available throughout. We appreciate your patience during this maintenance.

Community Webpage Downtime

Status Desk — Mon, 14 May 2012 21:26:18 +0000

[Posted 2:26pm PDT, 14 May 2012] We have scheduled a data center reorganization for Wednesday, 16 May, between midnight and 4 a.m. PDT which may impact Community Web pages for up to two hours. Potentially affected systems include forums, blogs, the Knowledge Base, and the Answers sections of our Website.

Our team will take precautions to minimize service interruption. As always, if the scope or schedule of the work changes, we will keep you posted here.

[COMPLETED] Scheduled Marketplace Maintenance

Status Desk — Thu, 10 May 2012 17:19:47 +0000

[COMPLETED 10:19am PDT, 10 May 2012] Today’s Marketplace Maintenance has been completed.

[Updated 9:28am PDT, 10 May 2012] We will begin Maintenance on the Second Life Marketplace shortly. During this time the marketplace will be unavailable. Please keep an eye on this blog post for updates.

[Posted 10:20 am PDT, 09 May 2012] On Thursday, May 10th the Second Life Marketplace will be undergoing maintenance at 9:00 am PDT. During this time the marketplace will be unavailable. Maintenance is anticipated to last approximately one hour.

[COMPLETED] Scheduled JIRA Maintenance

Status Desk — Thu, 10 May 2012 14:55:46 +0000

[COMPLETED 8:00am PDT, 10 May 2012] The JIRA bug tracker maintenance has been completed.

[Posted 4:14pm PDT, 09 May 2012] The JIRA bug tracker will be down for maintenance tonight starting at 9pm PDT. This maintenance is expected to take no longer than an hour. If the scope or schedule of the work changes, we’ll keep you posted.

[COMPLETED] RC Server Channel Rolling Restarts

Status Desk — Wed, 09 May 2012 21:15:01 +0000

[COMPLETED 2:15 pm PDT, 09 May 2012] Today’s rolling restarts have been completed.

[UPDATED 10:30 am PDT, 9 May 2012] We are performing additional maintenance on the Magnum, BlueSteel and LeTigre RC server channels. These regions may experience an additional restart as a result of these efforts. Please watch this blog for updates.

[POSTED 6:36am PDT, 9 May 2012] We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels shortly. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions.

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

Scheduled Maintenance May 8, 9, 10

Status Desk — Tue, 08 May 2012 16:51:06 +0000

[Posted 9:45am PDT, 8 May 2012] We will be performing scheduled maintenance today, Wednesday and Thursday of this week (May 8, May 9, May 10), beginning at 6:00pm PDT each day. Each maintenance is scheduled to last around 8 hours. Please save all builds and refrain from rezzing no copy objects, as some regions may be taken offline and remain offline for extended periods of time. Please follow this blog for any updated information.

[Completed] Second Life Main Channel Rolling Restart

Status Desk — Tue, 08 May 2012 16:12:12 +0000

[Completed 9:12am PDT, 08 May 2012] Today’s rolling restarts have been completed.

[Updated 4:54am PDT, 08 May 2012] We will be starting the rolling restart on the main Second Life server channel momentarily.

[Posted 6:41pm PDT, 07 May 2012] We will be performing rolling restarts for regions on the main Second Life server channel. They will begin on Tuesday, May 08th at approximately 5:00AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.