Techniverse Planet

[Resolved 10:15 am PDT] The latency issues have been resolved.

We’re currently experiencing an unusual surge in what appear to be latency-related issues: teleport failures, rubber banding on border crossings, etc.

This isn’t restricted to connections through the viewer. For a number of Residents (and Lindens), it’s difficult to load Webpages and other external links.

We’re attempting to trace the source of the slowdown and assess the overall impact on our services. We’ll keep you posted on anything we find, assuming the interwebs don’t magically correct themselves in the interim.

Please participate in a five-question survey of your satisfaction with Second Life help resources.  Your feedback is important and we are listening.   Survey

[RESOLVED 11:05 am PDT] Services have been restored and logins are re-enabled. For the next few minutes, please be patient as you log in and try to ride a login attempt all the way through, rather than canceling and retrying.

We’re expecting TPs to be more difficult than normal for much of the rest of the day. We’ll be monitoring all services closely and will keep you posted here if in world performance changes.

[Updated 9:40 am PDT] The issue that we are currently experiencing has been identified. However, we do not have an expected ETA. As soon as we have further information we will update this blog.

[8:48 am PDT] We are aware that there are various technical issues taking place currently inworld and on the website. We are investigating this situation and working towards a quick resolution.

Some of the symptoms involved are difficulty to teleport, transactions failing and the inability to login. Please refrain from making inworld transactions, inventory transfers or rezzing items inworld. Please check this blog for further updates.

[2:24 am PST] The inworld difficulties have now been identified and resolved.

We are aware that some residents may experience difficulties with logging in and teleporting.

At this time, it is advisable to refrain from making any inworld transactions or transferring items between accounts. We will update this blog when we have more information.

The auction site is presently unavailable.  We are investigating and working to restore the site as soon as possible.  Please check back here for more details as we will post them as soon as additional information is available.

[RESOLVED 28 July 2010 11:50am PST]  The rolling restart has been completed and all regions are up and working as normal.

[28 July 2010 7:00 am PST] The rolling restart for today is about to commence. As soon as the restarts have finished we will update this blog. Please check back soon.

[21 July 2010 8:32 am PST] The rolling restarts have finished for today. Please check back soon for further information for the July 28th restarts.

[21 July 2010 7:03 am PST] We are commencing with a continuation of the rolling restart from July 20th.  We will update this blog when the rolling restarts have finished. Please view this blog for further updates.

[POSTED July 14th, 2010]We will be doing rolling restarts to upgrade to server version 1.40.4. This will be the schedule:

• Tuesday, July 20th, 7am PDT: 20% pilot roll
• Wednesday, July 28th, 7am PDT : Rolling Restart for the rest of the grid

Please refer to the release team blog for more details: http://blogs.secondlife.com/community/technology/release/blog/2010/07/14/server-1404-deploy

[RESOLVED 26 July 2010 3:20 PM PST]  Live chat services are available now.

[26 July 2010 2:22 PM PST]  Live chat services for premium and concierge residents are currently unavailable. We are working to resolve this issue. Please check back here for updates.

[RESOLVED 26 July 2010 3:20 PM PST]  Live chat services are available now.

[26 July 2010 2:22 PM PST]  Live chat services for premium and concierge residents are currently unavailable. We are working to resolve this issue. Please check back here for updates.

[RESOLVED 21 Jul 2010, 8:25 PM PDT] The issues with L$ and land purchases have been resolved.

[Updated 21 Jul 2010, 6:40pm PDT] We are still looking into the issues residents are having purchasing land in world. In addition, some residents are having issues with purchasing L$ in-world. We are investigating both issues and will provide further updates when we have more information.

[Posted 21 Jul 2010, 5:30pm PDT] Some residents are currently experiencing issues surrounding purchasing land at this time. We are investigating the cause of these issues. Please keep an eye on this blog post for updates.

[Resolved 20 Jul 2010, 11:36pm PDT] We have resolved the issues that residents were having purchasing Linden Dollars (L$) and updating their payment methods. If you are still having trouble purchasing L$ or updating your payment method please contact support.

[Posted 20 Jul 2010, 9:36pm PDT] We are aware that some residents are experiencing issues purchasing Linden Dollars (L$) and updating their payment methods.  We are investigating the cause of these issues.  Please watch this status blog for additional information.  We will update this post as we have additional information available.